Jennifer Aylwin, Director of Global Benefits at Nuance Communications—an AI software company—was charged with a big task: finding a way to help employees stay mentally healthy while working remotely through the pandemic. We needed something that could help to support their mental well-being. Download the full case study with all the juicy details here. Jennifer has always enjoyed working with people. Her early background in the mental health field, combined with her desire to help others, led her to her first job in HR—which is where she found her true calling.
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A conversation with Nina is virtually human, understanding everything your customers do to maintain a truly consistent voice for your brand. Contact us. Meet Nina, the Nuance Intelligent Virtual Assistant, designed to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text. No matter if you want to add a virtual agent to your website, app, text messaging application or your TV, Nina offers your customers a consistent experience in any digital channel.
BI Week 2 Assignment
First of its kind virtual assistant, Alex, launched within Australian Federal Government. The ATO is committed to delivering a contemporary digital experience and excellent service to its clients. Download success story View all success stories. To address the steady increases in client interactions, especially from July to October the start of the Australian new financial year , the ATO sought to reduce the high volume of call center and to enhance the self-service offerings currently available to its clients.
Nuance Communications today launched Nina, a multimodal virtual assistant for mobile customer service apps that allows companies to add speech-based virtual assistant capabilities to their existing iOS and Android mobile apps. Nina combines Nuance speech recognition, text-to-speech TTS , voice biometrics, and natural language understanding NLU technology hosted in the cloud to deliver an interactive user experience that not only understands what is said, but also can identify who is saying it. Nina can authenticate by validating identities using unique voice prints; navigate by capturing intent into a single utterance and get users precisely where they need to go to get answers; transact by extracting content, context, and meaning from a request to get fast results in fewer steps; and educate users about the product's capabilities. Nina is also the first solution that provides an open software development kit SDK to support the rapid integration of virtual assistant capabilities into existing mobile applications. In addition, Nina is the first to allow organizations to brand their own virtual assistant persona, including the visual appearance and implementation of optional custom TTS voices.